Welcome to WasteZero London. By using our website and services, you agree to comply with and be bound by the following terms and conditions.

1. Service Provision

We provide property-related services across London, including waste collection, clearance, trade collections, and selected cleaning or maintenance visits. We reserve the right to refuse service for any reason, including safety concerns, unsuitable access, or prohibited items.

2. Prohibited Items

The following items are strictly prohibited unless agreed upon in writing before a waste collection or clearance booking:

Asbestos
Biological or medical waste
Explosives or flammable materials
Toxic chemicals or radioactive materials

3. Payments, Deposits & Refunds

Payment is due upon completion of the job or as agreed for commercial accounts. For certain bookings, a deposit may be required to secure your slot.

Deposits: All deposits are non-refundable if cancelled less than 24 hours before the scheduled time.
Cancellations: You have the right to cancel your booking at any time. Cancellations made more than 24 hours in advance will receive a full refund of any deposit paid.
Refunds: Refunds for eligible cancellations will be processed within 5-10 business days via the original payment method (Stripe).
Late Cancellations: Cancellations made less than 24 hours before the scheduled slot or "no-shows" will forfeit the deposit to cover vehicle and labor mobilization costs.
Wasted Journeys / Dry Runs: If our team arrives and cannot access the property, collection point, or booked work area, or if the job is materially different from described or quoted, a wasted journey fee (equal to the deposit or £50, whichever is greater) will apply.

4. Right to Cancel (Consumer Contracts Regulations)

Under the UK Consumer Contracts Regulations, you have 14 days from the date of booking to cancel the service for a full refund. However, if you request the service to begin within this 14-day period (e.g., a same-day or next-day clearance), you acknowledge that your right to a full refund is waived for costs already incurred by the company.

5. Liability & Insurance

We maintain comprehensive Public Liability Insurance. However, our liability for any single incident is limited to the total value of the service provided, except in cases of personal injury or death caused by our negligence. While we take every care during collection, clearance, cleaning, or maintenance visits, we are not liable for minor damage to property caused by the necessary movement of heavy items or the limits of safe access, unless due to negligence.

6. Partner Companies & Sub-contracting

We may use approved partner companies or sister companies to carry out work on our behalf. All partners are fully licensed and held to the same high standards of service and environmental compliance as WasteZero London.

7. Licensing & Compliance

Where a booking involves waste collection or disposal, we operate as a licensed Waste Carrier registered with the Environment Agency and provide waste transfer documentation where required by law. Cleaning and maintenance visits follow the service scope agreed at the time of booking and do not automatically include waste-transfer paperwork unless disposal is part of the job.

8. Governing Law

These terms are governed by the laws of England and Wales.

Terms and Conditions